Patient Flow Blog

Lean Practice Transformation to Improve the Patient Experience

Practice Transformation is on the minds of everyone in healthcare these days. As this article states, clinical quality and patient experience are two of the factors needed to complete the transformation of any...

Outpatient Facilities Embrace Lean Design

As ambulatory care has flourished, the U.S. health care market has focused increasingly on efficiency and the patient experience. Health systems are building ambulatory care facilities throughout their communities,...

Improving workflow and the patient Experience

The autonomy a patient feels when self-navigating and the ability to solely focus on their care, combined with the scheduling benefits from on-time appointments, proves digital wayfinding is a powerful tool - one...

Keeping Me Waiting

With such a wide range of Provider options, patients have more say than ever in who they choose for their healthcare. From retail clinics to urgent care, the competition is ramping up. This is why most clinics...

How to Improve Waiting Room Wait Times

Reducing wait times for patients is the ultimate goal of any practice administrator. Long wait times negatively impact patient satisfaction scores. Although, according to an MGMA survey discussed in a recent article,...

Digital Transformation in Healthcare

Healthcare is in great need of transformation in many areas, most significantly in the area of IT. Technology has been implemented in the form of EHRs but institutions are continually feeling the negative impacts of...

Point In Time Measurement vs Constant Measurement

Cutting costs and improving patient satisfaction don't usually go hand in hand. Generally, cutting costs means cutting corners, or removing luxuries. However, when you are talking about improving your patient...

Wait Times, Patient Satisfaction Scores, and the Perception of Care

Time spent in a care provider's office can be divided into a number of distinct segments. First, the patient spends time in a "waiting room." Second, they are placed in a queue to be brought back to the "exam room,"...

Lean Strategies in Healthcare

Physician burnout is currently a challenge in the healthcare industry. Doctors work long hours staring at a computer screen, wishing they could spend more time with their patients. At this point, nearly 50% of...