Outpatient Facilities Embrace Lean Design
Feb 08, 2022
As ambulatory care has flourished, the U.S. health care market has focused increasingly on efficiency and the patient experience. Health systems are building ambulatory care facilities throughout their communities, rather than just the main hospital campus — patient convenience and a health care...
Improving workflow and the patient Experience
Nov 09, 2021
The autonomy a patient feels when self-navigating and the ability to solely focus on their care, combined with the scheduling benefits from on-time appointments, proves digital wayfinding is a powerful tool - one that innovative healthcare facilities must consider. Sprawling hospital campuses can be...
Keeping Me Waiting
Oct 04, 2021
With such a wide range of Provider options, patients have more say than ever in who they choose for their healthcare. From retail clinics to urgent care, the competition is ramping up. This is why most clinics are now becoming more patient-centered. A patient...
How to Improve Waiting Room Wait Times
Sep 06, 2021
Reducing wait times for patients is the ultimate goal of any practice administrator. Long wait times negatively impact patient satisfaction scores. Although, according to an MGMA survey discussed in a recent article, wait times improved by 5 minutes in 2016. By limiting the time a patient waits to be seen by...
Digital Transformation in Healthcare
Aug 16, 2021
Healthcare is in great need of transformation in many areas, most significantly in the area of IT. Technology has been implemented in the form of EHRs but institutions are continually feeling the negative impacts of EHR upgrades. The improvements are seen in medical records and billing, but EHRs have not improved...
Point In Time Measurement vs Constant Measurement
Jul 06, 2021
Cutting costs and improving patient satisfaction don't usually go hand in hand. Generally, cutting costs means cutting corners, or removing luxuries. However, when you are talking about improving your patient flow, you are benefiting not only your budget, your...
Wait Times, Patient Satisfaction Scores, and the Perception of Care
Jun 21, 2021
Time spent in a care provider's office can be divided into a number of distinct segments. First, the patient spends time in a "waiting room." Second, they are placed in a queue to be brought back to the "exam room," where, after some initial screening, the patient awaits the arrival of the primary healthcare...
Lean Strategies in Healthcare
Jun 15, 2021
Physician burnout is currently a challenge in the healthcare industry. Doctors work long hours staring at a computer screen, wishing they could spend more time with their patients. At this point, nearly 50% of doctors have reported feeling this way. Working in a "burnt...
How Does Your Office Flow?
Jan 29, 2021
All of us that have worked in a clinical setting know the challenges of opening up a clinic on Monday morning! It begins at a rapid pace and doesn't begin to slow until Tuesday morning it seems. From squeezing in add-on patients to answering phones, the challenges seem unrelenting. What if we took the time to...
