How Does Your Office Flow?

Nov 12, 2018

All of us that have worked in a clinical setting know the challenges of opening up a clinic on Monday morning! It begins at a rapid pace and doesn’t begin to slow until Tuesday morning it seems. From squeezing in add-on patients to answering phones, the challenges seem unrelenting. What if we took the time...

Achieving Excellence through Continuous Improvement

Oct 15, 2018

Healthcare is at a point of a complete transformation. Providing practices with the tools to succeed and excel is what MGMA focuses on and provides to its members. In a recent MGMA report, results from the DataDive Better Performers and Analysis Report shows how medical practices can achieve increased...

Practice Transformation to Improve Patient Experience

Sep 13, 2018

Practice Transformation is on the minds of everyone in healthcare these days. As this article states clinical quality and patient experience are 2 of the factors needed to complete the transformation of any healthcare organization. According to a recent report from Press Ganey, healthcare is in great need of...

Using Analytics to Improve Patient Flow and Satisfaction

Aug 28, 2018

Enduring extended wait times to see a provider has been part of the culture of healthcare for years. Now with the boom of social media, those wait times are impacting the bottom-line of clinics everywhere. A recent article in HealthData Management discusses studies that as a result of long wait times, have found...

Real-Time Patient Experience Surveys

Jul 30, 2018

Chief Experience Officers (CXOs) are currently trying to find ways to capture patient input on recent clinic visits in a timely manner. Traditional methods aren’t meeting the needs of current CXOs. CG CAHPS surveys are mandated in order to receive CMS reimbursement, but these surveys are mailed up to 30 days...

Actionable Data in Value-Based Healthcare

Jul 10, 2018

In a recent article, Richard Royer and David Conejo discuss the crucial nature of actionable data in the era of Value-based care. As financial incentives are being set by CMS, and soon to be adopted by private payers, data will be necessary to show evidence of quality improvement. Understanding the data life-cycle...

Digital Transformation in Healthcare

Jun 27, 2018

Healthcare is in great need of transformation in many areas, most significantly in the area of IT. Technology has been implemented in the form of EHRs but institutions are continually feeling the negative impacts of EHR upgrades. The improvements are seen in medical records and billing, but EHRs have not improved...

Quality Data Is Necessary to Improve Patient Flow Efficiency

Jun 11, 2018

According to provider Ed Corbett, MD in a recent article, the patient experience can be greatly improved by quality patient flow data. “It’s the data that empowers physicians and care teams to engage their patients,” (Corbett, May 24, 2018). As we become more dependent on managing patient...

How to Improve Waiting Room Wait Times

May 29, 2018

Reducing wait times for patients is the ultimate goal of any practice administrator. Long wait times negatively impact patient satisfaction scores. Although, according to an MGMA survey discussed in a recent article, wait times improved by 5 minutes in 2016.  By limiting the time a patient waits to be seen...

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