A patient’s experience, either positive or negative, ultimately leads to word of mouth, impacting the health of your practice.
Several factors leading to positive patient experiences start with being aware of unspoken clues - the use of body language, tone of voice and words, and conveying compassion and interest to the patient. The use of open-ended questions, eye contact and ensuring that you are actively listening to the patient improves the perception they have of their visit.
The more the staff is engaged with the patient, the better outcome the patient will have in regards to their health and their overall experience thus yielding higher patient satisfaction results.
Patient Satisfaction surveys are the key to understanding how they view your practice.
Check-out this article on how to Creating Positive Patient Experiences.