Long-term, Low-stress Compliance
Nurse call systems are required in ASCs in most states. But regardless of your state's rules, these systems have benefits far beyond compliance—including improved workflow at the point of care and increased patient satisfaction. Expeditor delivers customizable nurse call systems and will ensure your facility meets all CMS requirements for ASCs.
Our Nurse Call System Process
We work hand-in-hand with ASCs to determine the specific needs for each customized nurse call system.
Nurse Call System Consultation
First, we meet with your team to discuss your ASC’s needs. Our experts are familiar with nurse call system requirements by state and will ensure complete compliance.
Nurse Call System Design
Expeditor provides a Riser Diagram to show how each panel and device are connected to the Expeditor CPU installed in your ASC.
Nurse Call System Installation
In addition to manufacturing our nurse call systems, we provide complete installation and training at your facility—plus maintenance for the life of the system.
Learn More About Nurse Call Systems for Your ASC
With 40 years of experience and over 1,000 nurse call system installations, we’re experts in compliance and efficiency. Contact us today to schedule a free consultation.
Nurse Call System FAQs
What is a nurse call system?
At the most basic definition, nurse call systems are systems within an ASC (or other healthcare environment) that enable fast communication and alerts for nurses and other healthcare professionals. Some elements of nurse call systems allow patients to call/alert or communicate with nurses for assistance, while others are designed to allow nurses to sound an alert in emergencies or when extra help is required.
Nurse call systems not only ensure compliance, but can also enhance patient safety, improve response times, and contribute to overall quality of care—thereby promoting better patient outcomes and higher satisfaction.
Are nurse call systems required in ambulatory surgery centers?
Nurse Call systems are required in ASCs in most states; the Authority Having Jurisdiction (AHJ) makes the final decision about where nurse call systems are required. Your state’s Department of Health or Joint Commission on Accreditation of Healthcare Organizations (JCAHO) are likely the AHJs that will outline the requirements of a nurse call system.
Typically, they are required in a patient care area “where patients or residents will be in a condition of not reasonably being able to evacuate themselves in an emergency.” This requirement is set forth in NFPA 101 Life Safety Code 18.104.22.168.2 and 3.
Between state and national codes, understanding the exact requirements and ensuring compliance can be tricky. That’s why it’s best to work with an expert partner who can help you navigate easily misunderstood and overlooked aspects of operational compliance and documentation—to avoid Life Safety Code (NFPA) survey citations.
What are the requirements for nurse call systems in ASCs?
When it comes to nurse call systems requirements, there are two buckets: 1) The standards and requirements (by state and nationally) that require the presence of a nurse call system in an ASC, and what elements are necessary (and where within the center); and 2) Regulations around call system hardware/installation—or UL and NFPA standards. Both can vary by state or city and may change over time. That’s why it's best to work with an expert partner who can ensure compliance over time.
What are the essential features of nurse call systems in ASCs?
- Call Buttons to allow patients to request assistance or alert healthcare staff to their needs; these buttons must be within easy reach of the patient and are usually located near beds, in bathrooms, and even in showers. When a patient presses the call button, the system generates an alert—either visual (lights on a console), audible (alarms), or via wearable devices on healthcare staff.
- A nurse station panel or monitoring station is the element of the system where healthcare staff can see and manage patient calls.
- Intercom capabilities are sometimes included to allow patients to speak with nurses more easily before receiving attention.
- Code buttons inside operating rooms and pre-op and post-op bays are typical for nurse call systems in ASCs. These allow nurses and other healthcare staff to alert others of emergencies that require additional help.
- CPU or central processing units are the “brains” of a nurse call system—the computer to which all alert and communication systems are connected.
I recently opened a surgery center in Sacramento, California. We have installed an Expeditor Nurse Call System for our office based operating room… we are very pleased with its utility and performance…During construction of this project, I have been afforded few opportunities to commend contractors, but in your instance, everything from start to finish has been exceptional…
- David Kaufman, MD
Kaufman Plastic Surgery
The flag system did not accomplish what we needed it to. We have several physicians working at once that need to be shown the next patient throughout the day. Expeditor does that without following each doctor around. If the Dr. used the flags we did not notice them and he would have to tell us that he “flipped the flag” for us to get the patient.
- Nancy Hammond, COA, LDO
Director of Facilities and Purchasing
Eye Physicians and Surgeons, PC
Our staff loves the Expeditor system as it allows us to operate much more efficiently and enhances the patient’s perception of the quality of care we deliver. I can’t imagine operating without our Expeditor system. I would be happy to recommend the Expeditor system to other practices that are interested in operating at peak efficiency.
- Mitchell P. Goldman, M.D.
Dermatology & Cosmetic Laser Associates of La Jolla, Inc.
My EHR vendor was adamant about me not needing a light signaling system because their software offerings had a patient flow “component” built into their software. Still, I felt their arguments were less than convincing. I’m glad I relied upon my good instincts as I felt an Expeditor system offered great utility, ease of use and many attractive advantages over a software solution.
- Craig H. Weinstein, M.D., MPH
Arthroscopic Surgery & Sports Medicine
From my staff’s point of view, this system makes it easier to do their jobs. The central panel at the nurse station lets them know which room the doctor is in and the sequencing feature lets the provider know which room the provider should go in to next.