Every healthcare provider wishes most to maximize the time they spend with their patient, without getting behind. The best way for this to occur is to improve patient flow - from check-in to check-out. When this occurs, patients are satisfied and revenue is increased.
In an article in Medical Economics, five guidelines are discussed for improving revenue and patient satisfaction:
1. Clearly defining patient destinations with signage
2. Avoid bottlenecks
3. Plan for logical traffic patterns without crossed paths
4. Consider internal traffic flow
5. Parking is part of the patient flow
Giving consideration and thought to each of
these points addresses the common concerns of patients. This article does a
great job of giving examples of how these issues have impacted clinics in the
past and how they were overcome.