Nearly
two out of every five patients are frustrated with their doctor before their
check-up even begins. Why do so many appointments start off on the wrong foot?
Well,
the average patient wait time for healthcare organizations across the
country is around 20 minutes—and that just won't fly for a
large portion of patients that were surveyed.
Practices
that fail to address these wait-time frustrations stand to lose up to 48% of
their patient base in a year—and that's not counting potential patients who
avoid your practice after learning about long wait times through online
reviews.
Failure
to implement solutions in your waiting room will
severely impact your ability to retain, attract, and satisfy patients.
Key findings:
- More than half of physicians surveyed say patients experience wait times longer than 20 minutes "often," and 61% of physicians have heard negative feedback from their patients regarding wait times.
To see more of why long wait times are indeed affecting a practice's bottomline, checkout this article.