Patient satisfaction is a high priority when running a medical practice. Now that your patients have a bigger voice today as to what doctor they see, you want your patients to feel relaxed, comfortable, and anxiety free for the entire visit.
Although most practices understand the importance of measuring patient satisfaction, they do not know how to go about creating an environment where this can be achieved. To reduce or eliminate the stress of the visit, you must first find out what is causing it.
Long exam and waiting room times are the leading causes of stress and agitation. Almost 40% of patients entering the exam room from the waiting room are upset because they had to wait too long. The overall time the patient spends at a practice is referred to as “Door to Door Time” or “Office Visit Cycle Time”. The clock starts when the patient arrives for their scheduled appointment time, and only ends when the patient has checked out from the practice. Knowing how much time the patient spends waiting, whether it be in the waiting room, in the exam room, or even waiting to fill out paperwork at check-out, can help you better pinpoint the wasted time and steps that could be causing unnecessary stress for your patients. From there, you can build a better patient flow that will not only cut down on wait times, but also improve overall patient satisfaction.
This article provides a way for you to get a small portion of that information by following about 15 patients a week. While this would give you some information, it must be tracked by hand by your office staff which is not a long term solution. Imagine if there was a way that you could quickly track all of those times for you and place them into an easy to read metrics dashboard without your office staff ever having to get involved in the collection of that data. This is the Expeditor System. On the outside, the system is an efficient way for the care team to communicate with each other, but it is so much more on the inside. Our system will track each and every one of your patients from the moment they enter, to the moment they leave, giving you all the data you need to constantly improve your patient flow.
That’s where we come in. The Expeditor LEAN Patient Flow System is not just a concept; it’s a complete Door-to-Door Patient Flow solution. To find out how Expeditor could help you achieve your goals, take a moment to fill out this form and one of our sales reps will be in touch.
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