According to Seattle Children’s Chief Data Officer, Eugene Kolker, “We have to drastically improve the experience for our customers. In the next five years, we’ll have really different customers. They’ll have a Google or Amazon-like experience to compare providers by outcomes and expense, and they’ll be able to do that conveniently with phones they have right now.” Addressing that demand is going to require putting “big data” and analytics to work in new ways such as aligning it with workflows like patient flow.

There are three steps to consider when becoming a data-driven organizationfirst, how will you collect the Key Performance Indicators (KPIs) or key data along the patient flow lifecycle; second, how will you turn raw data into meaningful/readable data; and third, how will you analyze the Key Performance Indicators (KPIs) to ensure that patient flow efficiency is constantly measured and improved upon.

This article goes into greater detail about how to become a data/information-driven organization.