Pitfalls of patient satisfaction are hidden in every interaction with the patient, even before they set foot in your practice. For instance, a patient can start off in a bad mood if your website was hard to navigate, your front desk staff was not friendly, or it was difficult to schedule an appointment. Any of these things could have a negative impact before the patient ever signs in. From there it could be anything from wait time, poor environment, or unprofessional staff that creates a bad impression so that when the patient finally makes it back to see the doctor, it’s almost impossible to change their mind.

This article goes further into the offensive stance of patient care and making sure they are emotionally happy before seeing the doctor, and are more likely to recommend your office to friends and family. Treating your client base as customers and consumers instead of just a chart has a major impact on your practice and on your bottom line.