New Technology

Sep 04, 2019

In a recent article, the results of a MGMA surveyed more than 650 healthcare leaders to get a sense for how clinics are helping to improve the patient experience with the implementation of new technology. With the rising cost of healthcare, specifically in the area of administrative costs, the implementation...

Patient Flow - Inside Healthcare article

Aug 12, 2019

Improving the patient experience is one of the biggest focal points in healthcare today. Time is a person’s most valuable commodity and the dreaded wait time at a physician’s office can significantly impact customer service. Happy patients translate into increased loyalty and thereby protect an institution’s...

The EMR Crisis

Jul 29, 2019

What started with good intentions for digitizing medical records has presented greater challenges than anyone would've imagined. Electronic medical record systems have the great potential to ease the cost of health care as immediate accessibility of medical records and their transfer from one health center to...

10 Tips to Improve Customer Service in Healthcare

Nov 27, 2018

Every industry faces the challenge of providing exceptional customer service. This is especially challenging in healthcare. In every business, the customer comes first, but in healthcare, it must be balanced with what we know is best for the patient, with the acknowledgement the patient is not necessarily wanting...

Achieving Excellence through Continuous Improvement

Oct 15, 2018

Healthcare is at a point of a complete transformation. Providing practices with the tools to succeed and excel is what MGMA focuses on and provides to its members. In a recent MGMA report, results from the DataDive Better Performers and Analysis Report shows how medical practices can achieve increased...

Practice Transformation to Improve Patient Experience

Sep 13, 2018

Practice Transformation is on the minds of everyone in healthcare these days. As this article states clinical quality and patient experience are 2 of the factors needed to complete the transformation of any healthcare organization. According to a recent report from Press Ganey, healthcare is in great need of...

Using Analytics to Improve Patient Flow and Satisfaction

Aug 28, 2018

Enduring extended wait times to see a provider has been part of the culture of healthcare for years. Now with the boom of social media, those wait times are impacting the bottom-line of clinics everywhere. A recent article in HealthData Management discusses studies that as a result of long wait times, have found...

Real-Time Patient Experience Surveys

Jul 30, 2018

Chief Experience Officers (CXOs) are currently trying to find ways to capture patient input on recent clinic visits in a timely manner. Traditional methods aren’t meeting the needs of current CXOs. CG CAHPS surveys are mandated in order to receive CMS reimbursement, but these surveys are mailed up to 30 days...

Actionable Data in Value-Based Healthcare

Jul 10, 2018

In a recent article, Richard Royer and David Conejo discuss the crucial nature of actionable data in the era of Value-based care. As financial incentives are being set by CMS, and soon to be adopted by private payers, data will be necessary to show evidence of quality improvement. Understanding the data life-cycle...

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