Using Analytics to Improve Patient Flow and Satisfaction

Aug 28, 2018

Enduring extended wait times to see a provider has been part of the culture of healthcare for years. Now with the boom of social media, those wait times are impacting the bottom-line of clinics everywhere. A recent article in HealthData Management discusses studies that as a result of long wait times, have found...

Real-Time Patient Experience Surveys

Jul 30, 2018

Chief Experience Officers (CXOs) are currently trying to find ways to capture patient input on recent clinic visits in a timely manner. Traditional methods aren’t meeting the needs of current CXOs. CG CAHPS surveys are mandated in order to receive CMS reimbursement, but these surveys are mailed up to 30 days...

Actionable Data in Value-Based Healthcare

Jul 10, 2018

In a recent article, Richard Royer and David Conejo discuss the crucial nature of actionable data in the era of Value-based care. As financial incentives are being set by CMS, and soon to be adopted by private payers, data will be necessary to show evidence of quality improvement. Understanding the data life-cycle...

Digital Transformation in Healthcare

Jun 27, 2018

Healthcare is in great need of transformation in many areas, most significantly in the area of IT. Technology has been implemented in the form of EHRs but institutions are continually feeling the negative impacts of EHR upgrades. The improvements are seen in medical records and billing, but EHRs have not improved...

Quality Data Is Necessary to Improve Patient Flow Efficiency

Jun 11, 2018

According to provider Ed Corbett, MD in a recent article, the patient experience can be greatly improved by quality patient flow data. “It’s the data that empowers physicians and care teams to engage their patients,” (Corbett, May 24, 2018). As we become more dependent on managing patient...

How to Improve Waiting Room Wait Times

May 29, 2018

Reducing wait times for patients is the ultimate goal of any practice administrator. Long wait times negatively impact patient satisfaction scores. Although, according to an MGMA survey discussed in a recent article, wait times improved by 5 minutes in 2016.  By limiting the time a patient waits to be seen...

How Does Data Drive Success

Apr 10, 2018

Big Data is all the rage in healthcare these days, as well as in many other industries. The question that continues to arise is what to do with that data and how to best leverage it. Capturing the real value from the analysis of the data is a struggle for some industries. Business schools are now seeing the need...

IT Spending on Data and Analytics in 2018

Feb 28, 2018

In a recent article, the latest survey findings about healthcare technology spending in 2018 are discussed. Not surprising at all, value-based care is the biggest driver of future spending for healthcare technology. The top answer in the survey for the area with the biggest increase in spending for 2018 is in...

Improving Patient Satisfaction

Feb 13, 2018

“Improving efficiency will lead to cost savings that enable DMC to continue to invest in its future; and by increasing accountability and improving operations, we will drive improvements in care delivery and patient satisfaction.” Reorganization in healthcare is nothing new. However as healthcare...

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