All of us that have worked in a clinical setting know the challenges of opening up a clinic on Monday morning! It begins at a rapid pace and doesn't begin to slow until Tuesday morning it seems. From squeezing in add-on patients to answering phones, the challenges seem unrelenting.
What if we took the time to assess these challenges and find ways to improve? By capturing patient visit data and spending 30 minutes a week asking the 5 whys of the process like this article suggests, we can slowly improve the flow of the clinic and hopefully change the Monday morning clinic challenges forever.
Implementation and improvements take time, but with patience and persistence, everyone, and most importantly the patients, will feel the relief.
For more information on how to capture this data and improve your workflow, visit our website www.expeditor.com.