Patient Flow Blog

Using Analytics to Improve Patient Flow and Satisfaction

Enduring extended wait times to see a provider has been part of the culture of healthcare for years. Now with the boom of social media, those wait times are impacting the bottom-line of clinics everywhere. A recent...

Real-Time Patient Experience Surveys

Chief Experience Officers (CXOs) are currently trying to find ways to capture patient input on recent clinic visits in a timely manner. Traditional methods aren’t meeting the needs of current CXOs. CG CAHPS...

Actionable Data in Value-Based Healthcare

In a recent article, Richard Royer and David Conejo discuss the crucial nature of actionable data in the era of Value-based care. As financial incentives are being set by CMS, and soon to be adopted by private...

Quality Data Is Necessary to Improve Patient Flow Efficiency

According to provider Ed Corbett, MD in a recent article, the patient experience can be greatly improved by quality patient flow data. “It’s the data that empowers physicians and care teams to engage...

How Does Data Drive Success

Big Data is all the rage in healthcare these days, as well as in many other industries. The question that continues to arise is what to do with that data and how to best leverage it. Capturing the real value from the...

IT Spending on Data and Analytics in 2018

In a recent article, the latest survey findings about healthcare technology spending in 2018 are discussed. Not surprising at all, value-based care is the biggest driver of future spending for healthcare technology....

Improving Patient Satisfaction

“Improving efficiency will lead to cost savings that enable DMC to continue to invest in its future; and by increasing accountability and improving operations, we will drive improvements in care delivery and...

Great “Customer Service” in Healthcare

Every industry faces the challenge of providing exceptional customer service. This is especially challenging in healthcare. In every business, the customer comes first, but in healthcare, it must be balanced with...

Continuous Improvement: Healthcare's Latest Journey

Healthcare is experiencing rapid change from regulatory requirements to technology advancements. How can you ensure that your organization is on the path to success Continuous Improvement is a buzzword...