Real-Time Patient Experience Surveys
Jul 30, 2018
Chief Experience Officers (CXOs) are currently trying to find ways to capture patient input on recent clinic visits in a timely manner. Traditional methods aren’t meeting the needs of current CXOs. CG CAHPS surveys are mandated in order to receive CMS reimbursement, but these surveys are mailed up to 30 days...
Actionable Data in Value-Based Healthcare
Jul 10, 2018
In a recent article, Richard Royer and David Conejo discuss the crucial nature of actionable data in the era of Value-based care. As financial incentives are being set by CMS, and soon to be adopted by private payers, data will be necessary to show evidence of quality improvement. Understanding the data life-cycle...
Quality Data Is Necessary to Improve Patient Flow Efficiency
Jun 11, 2018
According to provider Ed Corbett, MD in a recent article, the patient experience can be greatly improved by quality patient flow data. “It’s the data that empowers physicians and care teams to engage their patients,” (Corbett, May 24, 2018). As we become more dependent on managing patient...
How Does Data Drive Success
Apr 10, 2018
Big Data is all the rage in healthcare these days, as well as in many other industries. The question that continues to arise is what to do with that data and how to best leverage it. Capturing the real value from the analysis of the data is a struggle for some industries. Business schools are now seeing the need...
IT Spending on Data and Analytics in 2018
Feb 28, 2018
In a recent article, the latest survey findings about healthcare technology spending in 2018 are discussed. Not surprising at all, value-based care is the biggest driver of future spending for healthcare technology. The top answer in the survey for the area with the biggest increase in spending for 2018 is in...
Improving Patient Satisfaction
Feb 13, 2018
“Improving efficiency will lead to cost savings that enable DMC to continue to invest in its future; and by increasing accountability and improving operations, we will drive improvements in care delivery and patient satisfaction.” Reorganization in healthcare is nothing new. However as healthcare...
Great “Customer Service” in Healthcare
Jan 24, 2018
Every industry faces the challenge of providing exceptional customer service. This is especially challenging in healthcare. In every business, the customer comes first, but in healthcare, it must be balanced with what we know is best for the patient, with the acknowledgement the patient is not necessarily wanting...
Continuous Improvement: Healthcare’s Latest Journey
Nov 15, 2017
Healthcare is experiencing rapid change from regulatory requirements to technology advancements. How can you ensure that your organization is on the path to success Continuous Improvement is a buzzword that gets thrown around a lot and many claim to have CI initiatives in seemingly every...
Perfecting Patient Flow
Jan 01, 1970
It’s no secret that healthcare’s latest trend is embracing Lean and eliminating waste throughout all facilities. This trend is especially prevalent in the design of ambulatory care facilities. In an effort to increase revenues and improve patient satisfaction scores, process improvement...
