The Voice of the Patient
Jan 01, 1970
The shift towards patient-centered care and value-based medicine, the voice of the patient and their experience has become increasingly more significant. Knowing the patients’ “preferences, values and concerns”, as pointed out in this article, are critical to...
Strategies for Better Patient Flow
Jan 01, 1970
No one likes to be kept waiting, especially if you’re waiting for healthcare. So, how can you make sure your patients no longer have to play the waiting game? It’s simple, once you realize a few simple things: 1. It’s not easy There is no such thing as an ideal...
Quality Patient Flow Data
Jan 01, 1970
Compiling quality patient flow data and presenting it in a spreadsheet format at the end of the year used to be called innovative. Why should you wait until the end of year to collect and analyze important patient flow data for your practice? Why not review it monthly,...
Use Lean’s Push/Pull concept to improve patient satisfaction
Jan 01, 1970
A tremendous amount of time (some studies estimate more than a half-hour) is wasted for patients who wait in the waiting room as well as the exam room for providers to see them. This dynamic is called a “push” because it refers to medical practices pushing a...
The Transformation of Big Data
Jan 01, 1970
According to Seattle Children’s Chief Data Officer, Eugene Kolker, “We have to drastically improve the experience for our customers. In the next five years, we’ll have really different customers. They’ll have a Google or Amazon-like experience to compare...
Remove patient flow roadblocks from your process
Jan 01, 1970
Following the patient throughout each stage of their visit allows you to focus on where there are wasted steps in the process. Just like in an assembly line, the patient proceeds from one point to another until they have completed the visit: check-in, triage, provider...
The Patient Experience
Jan 01, 1970
As the healthcare industry shifts from volume to value, online physician reviews are becoming mainstream and are how medical practices are increasingly being discovered and judged. How do you manage the physician and practice’s reputation created by this data? The University of Utah Health Care set up a...
The need for data “analytics”
Jan 01, 1970
It is very clear that data analytics is the most important topic in the healthcare industry today. However, the challenge is that a majority cannot figure out exactly what data to gather, and what observations can be made once it is gathered. It may seem like a good...
The Patient First Process
Jan 01, 1970
Gary Kaplan, MD, CEO of Virginia Mason Medical Center, set off on a 13-day immersion of the Toyota Production System. The entire top executive layer of Virginia Mason experienced first-hand the assembly lines operated under “Jidoka” rules. From this, the...