Seconds add up to savings
Jan 01, 1970
We all heard the old saying “Every Second Counts” and in healthcare seconds can be the difference between a satisfied patient or an unhappy one. Many lean leaders will agree that you have to start small and take baby steps to achieve real progress towards your improvement goals. This is very...
The Guest Experience per Disney
Jan 01, 1970
Disney is the ideal example in customer-centered care. They make it their goal to provide each guest with a great experience. As healthcare further adopts a more value-based healthcare system, the experience and satisfaction of the patient is key to the success of the practice. The 5 ways that drive Disney...
How to Support Value Based Care
Jan 01, 1970
As we shift towards Value-Based Care in 2017, many practices are overwhelmed by the technology options being presented to them to improve patient flow efficiency, overall patient experience and outcomes. There are 3 new categories of tools that will be helpful options: Care Management...
Patient Engagement a Priority
Jan 01, 1970
As we edge closer in healthcare to value-based reimbursement, the focus of improving the overall patient experience becomes more critical. In this article, they discuss how to improve the patient experience. The IHI Triple Aim has set 3 goals to increase the standards of provider...
Creating Positive Patient Experiences
Jan 01, 1970
A patient’s experience, either positive or negative, ultimately leads to word of mouth, impacting the health of your practice. Several factors leading to positive patient experiences start with being aware of unspoken clues - the use of body language, tone of voice and words, and...
Improving Patient Care Experience
Jan 01, 1970
When the opportunity presented itself to build a new pediatric center, Aurora Children’s Health in Green Bay, Wisconsin jumped at the chance to make valuable changes to the clinic. In the enclosed recent MGMA article, Aurora made changes to patient flow efficiency...
96% of patients complain about customer service
Jan 01, 1970
Patients go to the Doctor to take care of their health, for medical advice, labs, prescription refills, etc. It stands to reason that the most valued portion of the visit would be the quality of care they receive from their Doctor. However, in a recent study in the...
If you can’t measure it, you can’t improve it!
Jan 01, 1970
Measuring outcomes in the value-based world of healthcare reform has become increasingly more critical to every practice. The question is what should be measured? In February of this year, The Core Quality Measure Collaborative, along with multiple organizations, worked to identify the core measurements that...
Using data to spur physician change management
Jan 01, 1970
Physicians rely on data and facts to determine the course of clinical decisions regarding their patients. Dr. Schwieterman, in this recent article, brings up the question of why we haven’t been using this method to solve clinical patient flow challenges. The...
