Patient Flow Blog

Using data to spur physician change management

Physicians rely on data and facts to determine the course of clinical decisions regarding their patients. Dr. Schwieterman, in this recent article, brings up the question of why we haven’t been using this...

Improving Turnaround Time – (Door-to-Door Visit Time)

Turnaround Times or Overall Door-to-Door Visit Times should be evaluated by every clinic. Capturing and analyzing patient flow data from check in to check out is critical to overall patient satisfaction. At the...

KPIs in Urgent Care

Key Performance Indicators (KPIs) usually reveal a facilities’ financial health, in addition to its strengths and weaknesses. Setting these KPIs in an urgent care center requires a different approach due to...

The Voice of the Patient

The shift towards patient-centered care and value-based medicine, the voice of the patient and their experience has become increasingly more significant. Knowing the patients’ “preferences, values and...

Strategies for Better Patient Flow

No one likes to be kept waiting, especially if you’re waiting for healthcare. So, how can you make sure your patients no longer have to play the waiting game? It’s simple, once you realize a few simple...

Quality Patient Flow Data

Compiling quality patient flow data and presenting it in a spreadsheet format at the end of the year used to be called innovative. Why should you wait until the end of year to collect and analyze important...

Use Lean's Push/Pull concept to improve patient satisfaction

A tremendous amount of time (some studies estimate more than a half-hour) is wasted for patients who wait in the waiting room as well as the exam room for providers to see them. This dynamic is called a...

The Transformation of Big Data

According to Seattle Children’s Chief Data Officer, Eugene Kolker, “We have to drastically improve the experience for our customers. In the next five years, we’ll have really different customers. They’ll...

Remove patient flow roadblocks from your process

Following the patient throughout each stage of their visit allows you to focus on where there are wasted steps in the process. Just like in an assembly line, the patient proceeds from one point to another until...