Patient Flow Blog

Lean Design in Mind

There’s a new face around the clinical practice design table these days known as a Lean Design Expert. While this person might be new to some organizations, they also might be the most important part of your...

EHR - too much scrolling, clicking, and box-checking

It’s no secret that doctors have been spending less and less time with their patients due to Electronic Health Record (EHR) mandates. Face-to-face exam time has been replaced with endless box-checking on a...

Healthcare Analytics

Of all the things you could invest in for your practice, data might be the most important. Investing in data collection can have long term effects on your bottom line, not to mention the happiness of your...

Wait Times in Healthcare

No one likes to be kept waiting, especially if you’re waiting for healthcare. So, how can you make sure your patients no longer have to play the waiting game? It’s simple, once you realize a few simple...

Improving Patient Satisfaction Surveys

Patient satisfaction plays a pivotal role in the success of healthcare organizations—particularly in an age when value-based care (VBC) models have become more commonplace. Beyond direct financial impacts...

Making Every Minute Count

As providers and administrators, you spend most of your day diagnosing and solving problems, however, when it comes to patient flow efficiency, the answers don’t always come easy. Many articles, like this one,...

Patient Shadowing

A good way to experience your entire practice through the eyes of a patient is to shadow your patients to gain a fresh point of view. This means that you follow them through each stage of their visit from the...

Improving Patient Satisfaction

Patient satisfaction is the lifeblood of the healthcare business. Patients now, more than ever, have a choice in their healthcare provider. This article outlines five ways to improve your patient satisfaction:...

EHR and unintended consequences

Electronic Health Records are here to stay, and for good reason. Without a doubt, EHR processes and technologies: Improve patient care Increase patient participation Improve care coordination Improve...