Improving Patient Satisfaction Surveys
Jan 01, 1970
Patient satisfaction plays a pivotal role in the success of healthcare organizations—particularly in an age when value-based care (VBC) models have become more commonplace. Beyond direct financial impacts due to lower payouts, poor patient satisfaction scores can have a significant impact on the success of a...
Making Every Minute Count
Jan 01, 1970
As providers and administrators, you spend most of your day diagnosing and solving problems, however, when it comes to patient flow efficiency, the answers don’t always come easy. Many articles, like this one, suggest that it helps to map-out your process flow. Flow...
Patient Shadowing
Jan 01, 1970
A good way to experience your entire practice through the eyes of a patient is to shadow your patients to gain a fresh point of view. This means that you follow them through each stage of their visit from the moment they enter the practice to when they leave. This...
Improving Patient Satisfaction
Jan 01, 1970
Patient satisfaction is the lifeblood of the healthcare business. Patients now, more than ever, have a choice in their healthcare provider. This article outlines five ways to improve your patient satisfaction: Expedite check-in process Get organized ...
EHR and unintended consequences
Jan 01, 1970
Electronic Health Records are here to stay, and for good reason. Without a doubt, EHR processes and technologies: Improve patient care Increase patient participation Improve care coordination Improve diagnostics and patient outcomes Reduce errors Enhance...
Patient Flow from the Ground Up
Jan 01, 1970
The idea of managing patient flow and LEAN business management is no longer an abstract concept. More and more companies are accepting this as the law of the land. In fact, most new clinics and healthcare facilities are designing entire facilities around the idea. ...
No more patient flow bottlenecks
Jan 01, 1970
With all of the recent advancements in technology, and the Affordable Care Act, people are no longer relying on the traditional format to choose their doctors and clinics. Instead of going wherever their insurance provider tells them to go, patients have more...
Lean Theory
Jan 01, 1970
Lean theory, or the idea of lean management techniques, is a segment of the Six Sigma training program. It is based around the idea that cutting out unnecessary or excessive steps can greatly increase your patient flow and reduce extra expenses, time, and energy. ...
Office Visit Cycle Time or Door to Door Measurement
Jan 01, 1970
Patient satisfaction is a high priority when running a medical practice. Now that your patients have a bigger voice today as to what doctor they see, you want your patients to feel relaxed, comfortable, and anxiety free for the entire visit. Although most practices...