Patient Flow Blog

The Patient Experience

As the healthcare industry shifts from volume to value, online physician reviews are becoming mainstream and are how medical practices are increasingly being discovered and judged. How do you manage the physician...

The need for data “analytics”

It is very clear that data analytics is the most important topic in the healthcare industry today. However, the challenge is that a majority cannot figure out exactly what data to gather, and what observations...

The Patient First Process

Gary Kaplan, MD, CEO of Virginia Mason Medical Center, set off on a 13-day immersion of the Toyota Production System. The entire top executive layer of Virginia Mason experienced first-hand the assembly lines...

Data – the new drug

Running a practice without some form of patient flow data is almost impossible. And, the first time you use data to make a decision, it’s impossible to imagine making a decision without it. Because of this,...

Patient Flow Data

Most healthcare organizations understand that they need to be able to measure patient flow efficiency and that they must collect data to do so, however they are confused and challenged as to what data and how...

Well-Rounded Patient Care

Pitfalls of patient satisfaction are hidden in every interaction with the patient, even before they set foot in your practice. For instance, a patient can start off in a bad mood if your website was hard to...

Gaps in Healthcare

Looking out across the ever-changing healthcare space, one thing seems to be consistently changing in healthcare…the time and manner of care a patient receives from their provider has undergone a huge facelift...

Healthcare Data Analysis

Running a healthcare practice requires much more than just managing Doctors and Nurses. One relatively new role that is creating a lot of excitement in healthcare is the Data Analyst. The Data Analyst is not...

Doctor Satisfaction

We often hear how important patient satisfaction is in the healthcare industry. How to earn it, how to gauge it, and how to improve it. However, something we don’t hear a lot about is doctor satisfaction,...